Plus Delta as a Feedback Tool
Plus Delta originated from Total Quality Management and is a Lean Six Sigma tool. The Plus Delta is a great tool to help you stay in alignment with your group over a longer period - a workshop or a…
Clarity Techniques
Facilitators use these techniques to reflect verbiage back to participants. Do not judge their words, simply be a mirror for them to judge their own words. Be careful not to 'throw' the responses in their face and always be polite,…