Plus Delta as a Feedback Tool
Plus Delta originated from Total Quality Management and is a Lean Six Sigma tool. The Plus Delta is a great tool to help you stay in alignment with your group over a longer period - a workshop or a…
Ladder of Inference
Chris Argyris (1990) describes the progressive process of making observations, gathering information, making assumptions, and deciding action as being similar to climbing up on a "ladder of inference." This concept was later used by Peter Senge in The Fifth…
Four Agreements
Created by Don Miguel Ruiz, if you commit to living these agreements, it WILL change your life. It is also a great set of agreements for a group to agree to at the beginning of the day. You can use…
10% Miracle
This is quite possibly the easiest method of participant buy-in you have in your arsenal. In front of the group simply ask: “Who feels they cannot improve <insert topic, i.e. communication> 10%?” 99.9% of the time, everyone will raise their…